Frequently Asked Questions

What departure times do you offer?
We depart 8:30am, 9:30am, 10:30am, 11:30am daily from Times Square. Please check our Schedule for the current pickup times & locations.
Where do we meet the bus in Manhattan to check in?
1651 Broadway in Times Square. The cross street is W.51st in front of the McDonalds. Please look for our company sign or Representative.
Where do we meet the bus in Woodbury Commons?
Bus Plaza 2 – please look for our company sign
How long does it take to get to Woodbury Common?
Woodbury Common is about 40 miles from Manhattan and it takes about 1 – 1½ hours to get there depending on traffic and weather.
How long will we stay at the outlets?
Based on the average, most passengers do 5-5½ hours shopping time on the tour. However, you can book any departure time and any return time available when you make the reservation to have between 2½ to 10 hours of shopping.
What happens if I would like to leave early or later than the reservation I have?
You can simply call the office at +1 212-901-3013 to request permission to change his or her reservation and is subject to availability.
I do not have a data plan, how can I communicate with you?
There is free WiFi on the buses or Woodbury Common Premium outlets, one can call via WhatsApp or any digital phone service to communicate to our live staff.
What is the E-Discount Coupon book?
Woodbury Common offers a E-Discount Coupon book to all bus tours passengers for extra savings from all the stores at the outlet mall. We will provide the e-coupon book upon check in.
Are reservations required?
Yes, you must book to guarantee a seat on the departure date, time and place of your choice. You can book online, email or call us at +1 212-901-3013 from 7:30 am to 8 pm daily.
What happens if we miss the bus or can’t go on the day we book our tour?
You must contact us to cancel an advance reservation or it is subject to forfeit. However, your ticket is valid for 1 year from the date of the tour so you can contact us anytime to change or reschedule a new date. If you miss the reserved return bus, you can call to rebook on the next bus subject to availability.
Can I take a suitcase? Are they recommended?
Of Course! Bring as many you may need. You can take a suitcase to store purchases if you plan to do a lot of shopping. We recommend to bring a suitcase to avoid holding the merchandise so you can have a comfortable ride back to Manhattan.
Is there a Money Exchange at Woodbury Common
You can exchange foreign currency at Woodbury Common.
Can I bring a stroller? Are children free?
Please feel free to bring a stroller. Children 2 and under are free however will be required to be lap infant. If you would like to have extra space, you will need to purchase an additional seat.
What kind of vehicles do you operate?
We operate late model luxury touring Buses that include free amenities such as charging stations, lavatory and Free WiFi.
Are the vehicles insured and licensed?
Our fleet is fully licensed and insured by an A+ rated company. We meet and exceed all Federal and State Department of Transportation requirements.